All orders must be sent via email or fax. Phone orders are not accepted.
All orders are acknowledged via email.
All changes to PO must be submitted in writing via fax or e-mail.
Production Time/Rush Service
Blank goods ship within 24-48 hours.
Production time is based on availability at time of order and credit approval.
Pricing
Tiered membership pricing. Contact us to sign-up.
Additional Charges
Batteries: Batteries included only in items specified.Cost for batteries: AAA – $0.25(v); AA – $0.25(v); C – $0.40(v), D – $0.50(v).
Special Services
Gift Wrapping: Please call factory for quote.
Battery insertion: $0.15(v) per battery.
Photo Inserts: $0.75(v) per photo.
Samples
Samples: Samples are not returnable and are billed at base price.
Packaging
Pens & Bags: Bulk packed.
All other items: Gift Boxed (Boxes may vary between a white box, silver box or a picture box).
Shipping
FOB Shipping, Orange, California
Please specify shipping method on your purchase order.
Orders will be shipped via UPS Ground or LTL carrier unless otherwise specified.Insurance is added to each carton when shipping via UPS or other common carriers.
All shipping claims are between customer and carrier once goods are shipped, whether customer or factory selects carrier.
Drop Shipments: $6.25(v) per location plus shipping charges. First location included.
Export Shipments: $25(v) per location plus shipping charges. All duties, taxes, and entry fees are customer’s responsibility.
US Mail Shipments: $15(V) charge applies to all shipments being sent via post office.
Terms
Net 30 days to approved accounts.
New Customer terms: Order may require prepayment or deposit.
Returns/Cancellations
The customer must inspect all goods immediately upon arrival, and within 7 days, give written notice to ACE Premiums of any claim. If the customer fails to give notice within 7 days, the customer has accepted and is bound to pay for the goods.
All returns must receive prior authorization from factory. Merchandise must be in original cartons.
All freight costs incurred are customer’s responsibility.
Restocking: 10% on blank goods; no returns on imprinted merchandise.
All cancellations must be submitted in writing. Customer will be charged all costs incurred until the date of cancellation.
Customer is responsible for freight, both to and from the factory. Prior authorization is required to return any goods.
Disclaimer
ACE Premiums shall not be responsible for the inability to ship any order due to quota restrictions, clearing through Unites States customs, or freight delays.
Colors and textures of certain products may vary due to the manufacturing process or characteristic of material.
